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SHIPPING POLICY
Shipping Policy
Due to Covid restrictions processing and delivery of orders may take slightly longer
Shipment processing time
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All orders are processed within 1-2 business days of receiving order.
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No deliveries are carried out on holidays or weekends.
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If we are experiencing high volume of orders some delays in processing orders may occur.
Shipping rates and delivery estimates
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Deliveries should be completed 1-2 days form your order being processed.
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Deliveries are charged at €6 for deliveries up to 30kg within the 32 counties.
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Deliveries are charged at €15 for deliveries up to 30kg to United Kingdom.
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Delivery charges outside of the above areas on request.
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If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipping your order, we will contact you via email or telephone.
Shipment confirmation and order tracking
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Delivery Tracking Number provided when Order is processed.
Damages
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The Dog Shop is not liable for any products damaged or lost during shipping.
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If you received your order damaged, please contact the shipment carrier or our support team directly (thedogshoplusk@gmail.com) within 24hours of receipt of the goods to file a claim.
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Claims after this time cannot be processed.
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Please save all packaging material and damaged goods before filing a claim.