Image by Anna Dudkova

SHIPPING POLICY

Shipping Policy

Due to Covid restrictions processing and delivery of orders may take slightly longer

Shipment processing time

  • All orders are processed within 1-2 business days of receiving order.

  • No deliveries are carried out on holidays or weekends.

  • If we are experiencing high volume of orders some delays in processing orders may occur.


Shipping rates and delivery estimates

  • Deliveries should be completed 1-2 days form your order being processed.

  • Deliveries are charged at €6 for deliveries up to 30kg within the 32 counties.

  • Deliveries are charged at €15 for deliveries up to 30kg to United Kingdom.

  • Delivery charges outside of the above areas on request.

  • If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipping your order, we will contact you via email or telephone.


Shipment confirmation and order tracking

  • Delivery Tracking Number provided when Order is processed.


Damages

  • The Dog Shop is not liable for any products damaged or lost during shipping.

  • If you received your order damaged, please contact the shipment carrier or our support team directly (thedogshoplusk@gmail.com) within 24hours of receipt of the goods to file a claim.

  • Claims after this time cannot be processed.

  • Please save all packaging material and damaged goods before filing a claim.